Read about Apple MDM push certificates here. Once the certificate is set up, the user will be able to set up the device. This is a key requirement to manage any Apple device. Couldn’t add your device – If you see this message during enrollment, it means that your administrator hasn't yet configured Apple Push Notification Service (APNS).Read about assigning licenses to users here. Once you license the user, they should be able to enroll their device. Username not recognized – This message appears when the end user doesn’t have an Intune license assigned.Here are four common messages that users might see when enrolling an iOS device:Ĭommon error messages users might see when enrolling an iOS device. For administrators an Azure AD license will be needed, see Features and licenses for Azure AD Multi-Factor Authentication.Įnrollment failures occur if there’s a misconfiguration during set up by the administrator or the end user didn’t follow the enrollment process correctly. Note: Users will need a Microsoft Intune license, see Licenses available for Microsoft Intune to determine the best choice for your organization. We recommend enabling multi-factor authentication (MFA) for both users and administrators. This blog post describes best practices to enroll users, set up certificates, assign access and permissions, and multiple applications assignments. Microsoft Endpoint Manager lets you manage a wide set of endpoint platforms by configuring and deploying policies and applications to users and devices from the cloud. By Carolina de Sa Luz – Program Manager | Microsoft Endpoint Manager – Intune
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